24/7 support

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CATHY:

00:00:16

My experience with nCompass Support Services has been fantastic.

JOSH:

They were instrumental in helping my brother and I navigate the perils of insurance and getting them on board, as well as reassuring JB and myself that, even if that didn’t happen, that we would still be able to get on Optune.

BOB:

nCompass has been great to us. I mean, when we have a question or a problem with anything, they’re willing to answer the questions as soon as possible.

TAYLOR:

00:00:41

They’re very responsive. I’ve had to reach out a few times for technical support, and obviously for ordering supplies, and they get you the supplies very quickly.

BOB:

If I need a new battery they send that right away. If I needed arrays, they send them right away, usually within a day or two.

ASHLEY:

00:01:01

Our experience with nCompass has been phenomenal. To a person, we know that nCompass cares about us. They care about our experience. They track our success. They feel like a part of our family.

CATHY:

Whether it’s on the phone or in person, has been wonderful. They’re very compassionate and always want to know what else they can do for me.

TAYLOR:

00:01:23

And if it’s a question about a technical issue, if they don’t know the answer, they’ll find the answer and get back to you really quick.

ASHLEY:

When I’ve taken a trip, they’ll send loaner batteries. They will send equipment to my destination, if needed. They think ahead of me on what my needs might be as far as supplies.

GILL:

00:01:44

I was going on vacation for a couple of weeks at my folks’ place on the lake and I knew I was going to be changing my arrays every day, swimming every day with my kids and putting on new arrays. And they were quick to ship me a whole bunch of arrays for my trip.

ANDREA:

Also, the care support that we have received has been top notch. They are available 24 hours a day, seven days a week. Either they pick up the phone or they call us back immediately.

JB:

00:02:11

nCompass has been the greatest ever. They send a Device Support Specialist to help us from the start, and they’ve always been in constant contact with us.

ASHLEY:

nCompass is perfectly named because they encompass everything that I need with regards to my Optune device, everything.

BOB:

00:02:32

Also, I appreciate everything that they have done for us.

See Optune patients and caregivers share how nCompass™ helps with 24/7 support.
Topics: Support Resources

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What is Optune® approved to treat?

Optune is a wearable, portable, FDA-approved device indicated to treat a type of brain cancer called glioblastoma multiforme (GBM) in adult patients 22 years of age or older.

Newly diagnosed GBM

If you have newly diagnosed GBM, Optune is used together with a chemotherapy called temozolomide (TMZ) if:

Recurrent GBM

If your tumor has come back, Optune can be used alone as an alternative to standard medical therapy if:

What is Optune Lua approved to treat?

Optune Lua is a wearable, portable, FDA-approved device indicated for the treatment of adult patients, with unresectable, locally advanced or metastatic, malignant pleural mesothelioma (MPM) to be used together with standard chemotherapy (pemetrexed and platinum-based chemotherapy).

Who should not use Optune for GBM or Optune Lua for MPM?

Optune for GBM and Optune Lua for MPM are not for everyone. Talk to your doctor if you have:

Do not use Optune for GBM or Optune Lua for MPM if you are pregnant or are planning to become pregnant. It is not known if Optune/Optune Lua is safe or effective during pregnancy.

What should I know before using Optune for GBM or Optune Lua for MPM?

Optune and Optune Lua should only be used after receiving training from qualified personnel, such as your doctor, a nurse, or other medical staff who have completed a training course given by Novocure®, the maker of Optune and Optune Lua.

What are the possible side effects of Optune for GBM and Optune Lua for MPM?

The most common side effects of Optune when used together with chemotherapy for GBM (temozolomide or TMZ) were low blood platelet count, nausea, constipation, vomiting, tiredness, seizure, and depression.

The most common side effects when using Optune alone for GBM were scalp irritation (redness and itchiness) and headache. Other side effects were malaise, muscle twitching, fall and skin ulcers.

The most common side effects of Optune Lua when used together with chemotherapy for MPM (pemetrexed and platinum-based chemotherapy) were low red blood cell count, constipation, nausea, tiredness, chest pain, fatigue, skin irritation from device use, itchy skin, and cough.

Other potential adverse effects associated with the use of Optune Lua include: treatment related skin irritation, allergic reaction to the plaster or to the gel, electrode overheating leading to pain and/or local skin burns, infections at sites of electrode contact with the skin, local warmth and tingling sensation beneath the electrodes, muscle twitching, medical device site reaction and skin breakdown/skin ulcer.

Talk to your doctor if you have any of these side effects or questions.

Caution: Federal law restricts Optune Lua to sale by or on the order of a physician. Humanitarian Device. Authorized by Federal Law for use in the treatment of adult patients with unresectable, locally advanced or metastatic, malignant pleural mesothelioma concurrently with pemetrexed and platinum-based chemotherapy. The effectiveness of this device for this use has not been demonstrated.

Please click here to see the Optune Instructions for Use (IFU) for complete information regarding the device's indications, contraindications, warnings, and precautions.

Please click here to see the Optune Lua IFU for complete information regarding the device's indications, contraindications, warnings, and precautions.

On this site, patient and healthcare professional videos as well as all images labeled as Optune users, caregivers, or healthcare professionals depict actual patients, caregivers, and healthcare professionals. All other depictions of patients and caregivers are actor portrayals. Patient images reflect the health status of the patients at the time each photo was taken.

What is Optune approved to treat?

Optune is indicated to treat a type of brain cancer called glioblastoma multiforme (GBM) in adult patients 22 years of age or older.